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Allstate introduces claim satisfaction guarantee

claims satisfaction guarantee

The Guarantee applies for as long as you own the premises where the repairs were completed. The Guarantee applies only to approved repairs of damage which were a direct result of your covered claim and performed by one of our Premiere Contractor Network vendors. It does not extend to any work that may have been completed beyond the scope of a claim. The guarantee does not apply to damage resulting from normal wear and tear, deterioration, and to the exclusions under your insurance policy.

Most likely they assume such policyholders will be disgruntled and therefore can’t be trusted to provide a fair assessment of how or why their carrier decided not to pay them. But doesn’t claims satisfaction guarantee surveying only those claimants who get paid skew satisfaction levels higher than they really are? Or are insurers assuming that all denials not only are proper, but also well-handled?

Allstate Auto Insurance Review: An Affordable Option for Low-Mileage Drivers

Allstate had close to the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Easily compare personalized rates to see how much switching car insurance could save you.

The Lifetime Guarantee is provided by the applicable Aviva subsidiary insurance company. The guarantee applies to damages that are a direct result of an insured loss. The guarantee does not apply to conditions resulting from normal wear and tear, modifications to the original estimate and other policy exclusions. For materials or products installed by Premiere Network vendors, the guarantee period is equal to the manufacturer’s warranty. The opt-in survey of 7,514 adults age 18 and older was conducted online by Russell Research on behalf of NerdWallet in June and July 2023.

Compare to other insurers

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you.

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